Your Privacy Matters

Privacy Policy

We're committed to protecting your data and being transparent about how we use it.

Last Updated: January 2025

Introduction

BrightPlanning ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our production management platform.

This policy applies to information collected through our website (brightplanning.com) and our web application. By using BrightPlanning, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

When you create an account, we collect your name, email address, company name, and phone number. This information is necessary to provide you with access to BrightPlanning.

Usage Data

We collect information about how you use our platform, including features accessed, actions performed, and time spent. This helps us improve our service and provide better support.

Production Data

Your order data, production steps, custom fields, and related manufacturing information are stored securely in our database. This data belongs to you and is never shared with third parties.

Technical Information

We collect IP addresses, browser types, device information, and operating systems to ensure compatibility and security.

How We Use Your Information

Service Delivery

We use your information to provide, maintain, and improve BrightPlanning's features and functionality.

Communication

We may send you service announcements, technical notices, updates, security alerts, and support messages. Marketing communications are sent only with your consent.

Analytics & Improvement

We analyze usage patterns to understand how our platform is used and to identify areas for improvement.

Security

We use your information to detect, prevent, and respond to fraud, abuse, security risks, and technical issues.

Data Security

Encryption

All data transmission is encrypted using industry-standard TLS/SSL protocols. Data at rest is encrypted using AES-256 encryption.

Access Controls

We implement role-based access control (RBAC) with granular permissions to ensure only authorized users can access your data.

Infrastructure

Our platform is hosted on secure, enterprise-grade infrastructure with regular security audits and monitoring.

Backups

We maintain regular automated backups of your data with encryption and secure storage to ensure data recovery capabilities.

Your Rights

Access & Portability

You have the right to access your personal data and receive a copy in a portable format. Contact us at yanick.dols@brightlands.com to request your data.

Correction

You can update your account information at any time through your user settings or by contacting our support team.

Deletion

You have the right to request deletion of your account and associated data. Note that we may retain certain information as required by law or for legitimate business purposes.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, data is retained for 30 days before permanent deletion.

GDPR Compliance

BrightPlanning is committed to compliance with the General Data Protection Regulation (GDPR). As a company based in the Netherlands, we adhere to EU data protection standards.

  • Data Processing: We process your data only for legitimate business purposes and with your consent.
  • Data Location: Your data is stored in EU-based data centers, ensuring compliance with data residency requirements.
  • Data Protection Officer: Contact our DPO at privacy@brightplanning.nl for data protection inquiries.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Essential Cookies: Required for authentication and platform functionality
Analytics Cookies: Help us understand how you use our platform (with your consent)
Preference Cookies: Remember your settings and preferences

Questions About Privacy?

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: privacy@brightplanning.nl

Address: Brightlands Smart Services Campus, Smedestraat 2, 6411 CR Heerlen, Netherlands