Privacy Policy
We're committed to protecting your data and being transparent about how we use it.
Last Updated: January 2025
Introduction
BrightPlanning ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our production management platform.
This policy applies to information collected through our website (brightplanning.com) and our web application. By using BrightPlanning, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Account Information
When you create an account, we collect your name, email address, company name, and phone number. This information is necessary to provide you with access to BrightPlanning.
Usage Data
We collect information about how you use our platform, including features accessed, actions performed, and time spent. This helps us improve our service and provide better support.
Production Data
Your order data, production steps, custom fields, and related manufacturing information are stored securely in our database. This data belongs to you and is never shared with third parties.
Technical Information
We collect IP addresses, browser types, device information, and operating systems to ensure compatibility and security.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve BrightPlanning's features and functionality.
Communication
We may send you service announcements, technical notices, updates, security alerts, and support messages. Marketing communications are sent only with your consent.
Analytics & Improvement
We analyze usage patterns to understand how our platform is used and to identify areas for improvement.
Security
We use your information to detect, prevent, and respond to fraud, abuse, security risks, and technical issues.
Data Security
Encryption
All data transmission is encrypted using industry-standard TLS/SSL protocols. Data at rest is encrypted using AES-256 encryption.
Access Controls
We implement role-based access control (RBAC) with granular permissions to ensure only authorized users can access your data.
Infrastructure
Our platform is hosted on secure, enterprise-grade infrastructure with regular security audits and monitoring.
Backups
We maintain regular automated backups of your data with encryption and secure storage to ensure data recovery capabilities.
Your Rights
Access & Portability
You have the right to access your personal data and receive a copy in a portable format. Contact us at yanick.dols@brightlands.com to request your data.
Correction
You can update your account information at any time through your user settings or by contacting our support team.
Deletion
You have the right to request deletion of your account and associated data. Note that we may retain certain information as required by law or for legitimate business purposes.
Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion, data is retained for 30 days before permanent deletion.
GDPR Compliance
BrightPlanning is committed to compliance with the General Data Protection Regulation (GDPR). As a company based in the Netherlands, we adhere to EU data protection standards.
- Data Processing: We process your data only for legitimate business purposes and with your consent.
- Data Location: Your data is stored in EU-based data centers, ensuring compliance with data residency requirements.
- Data Protection Officer: Contact our DPO at privacy@brightplanning.nl for data protection inquiries.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Questions About Privacy?
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: privacy@brightplanning.nl
Address: Brightlands Smart Services Campus, Smedestraat 2, 6411 CR Heerlen, Netherlands